Complaint Submission Process

Complaints can be submitted to the office through the following means:
- Use the complaint form available on the bank’s website lfb.ly.
- Visit the customer complaints handling office at the bank.
- Send the complaint to the email [email protected].
Once the complaint is received, it is recorded under a reference number, which is then sent to the customer for follow-up.
The customer’s complaint is studied by reviewing the documents related to the issue, consulting the relevant department(s) to determine the facts, and submitting a detailed report to the General Manager.
The office will inform the client of the outcome regarding the complaint they submitted.
The office is committed to completing the above within 15 days of receiving the complaint.
The office prepares regular reports for the relevant authorities for follow-up.
The following complaints are excluded:
- Complaints involved in ongoing lawsuits or those for which a judicial ruling has already been issued.
- Complaints lacking sufficient information about the complainant or the nature of the complaint.
- Complaints related to anti-money laundering and terrorism issues.
- Complaints containing threats and abuse.
- Complaints that have already been addressed, unless there is new information that justifies reconsideration.

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